Frequently Asked Questions

Q: When will my game be available?

A: Our typical turnaround for replays to be available on our website for on-demand streaming and download is 24-48 hours following the event.

Q: What is included with my package purchase?

A: Your purchase will provide access to all live broadcasts and replays of the games in the package.

Q: If I'm not available to watch live, can I watch it later?

YES. With your stream or package purchases, you have access to the live event and all archived events that are included in your purchase option.

Q: What is a "download only" purchase, and how do I use it?

A: A purchased download is a copy of the on-demand game. You will be able to download a copy of the event onto your device to watch at any time, forever!

Q: I don't see my account verification email when registering?

A: Please check your spam/junk folder of your registering email for an email from "Rivur" if you do not see it in your inbox. "Rivur Live", "Rivur Suite", or "Rivur Communications" is our video streaming platform provider.

Q: Who do I contact with any problems viewing & downloading videos?

A: With any technology and internet, occasional issues with the signal may arise. There is a Viewing Tips page available that can help resolve most issues. If you're still experiencing a problem, please reply to your email purchase receipt.

Q: Refunds and Exchanges

A: The AJFHL is provided on an "as is" basis. We will not have any liability to you for the quality, cancellation or abandonment of any event or the failure to show any event as scheduled or advertised, nor where you are unable to watch any event on any specific platform device. All pay-per-view sales are final: there are no refunds for any reason. If you've purchased the wrong event, we will exchange it for another event of the same value.